INTRODUCTION

The www.the-upperhand.com is the “Website” and the “Online Store” of exhibition and distribution of products (Crop Tops, V-Neck tees, Round Neck tees, Oversized tees, Hoodies, Sweatpants) via the Internet, which belongs to the Greek Single Member Private Company under the name “The Upper Hand M.I.K.E.” and distinctive title “The Upper Hand”, located in Glyfada Attica (Tax Identification Number: 801448119 / Tax Authority Glyfada).

The present General Terms and Conditions of use of the website and the purchase of the products / services of our online store (hereinafter the “Terms of Use”), determine the terms and conditions of your browsing our Website and use of this and our online store and govern the sales contract concluded between us for the purchase of products from our online store. Before entering our online store we invite you to consult the “Terms of Use and Transactions” and make sure that you agree with them. In case of disagreement with any of these Terms of Use, you must not take any action on either our Website or our online store, including your simple browsing. However, any of your actions in our online store, such as you browsing it or the purchase of our products, is considered as unconditional acceptance of these Terms of Use and Transactions.

The www.the-upperhand.com reserves the right to unilaterally modify or renew these Terms of Use at its sole discretion and / or when the modification is required by law, possibly without prior notice, but always within the framework of transactional ethics and the limits set by law. The www.the-upperhand.com undertakes to inform you of any modifications as well as of any change, through the Website. Any modifications will be effective from the date of posting on this Website. It is clarified that any change of these Terms of Use does not cover orders that you have already placed in our online store, before the entry into force of the amendments, in accordance with the above. The use of www.the-upperhand.com after the above mentioned modification, is considered as acceptance of the Terms of Use, as they were modified.

The use of this Website by you and any of your transactions in our online store is at your sole risk.

II.WEBSITE / ONLINE STORE SERVICES

A. PROVISION OF INFORMATION

The information provided by this Website is complete, true, valid and up-to-date, whether it concerns our identity or the products provided by our online store. The above warranties are subject to any technical or typographical errors which may not be foreseen or have occurred unintentionally or due to interruptions of this website or force majeure. The www.the-upperhand.com has taken all the necessary technical and other means in order to be immediately informed of the available quantity of our products, however it maintains an explicit reservation regarding the validity of the quantities and sizes of the products available in the online store, as their updating may take place within one (1) hour from the moment of their modification.

B. MEMBER REGISTRATION

1. The Registration
Your registration as a Member of www.the-upperhand.com is not necessary in order to proceed with a purchase from our Online Store. Of course you are given the option to proceed with the Purchase as a simple visitor, by re-entering your required information in each subsequent purchase.
If you wish to register as a member the registration process is quick and simple. After you enter a product in the cart and choose to continue at the checkout, the system will automatically guide you to register as a new Member. By entering your requested personal information (indicative name and surname, address, postal code, telephone, your current e-mail address) and accepting these Terms of Use and Transactions, you become a Member of www.the-upperhand.com opening your own Member Account. Registration and participation as a member is free, personal, non-transferable and non-exclusive. You are responsible for the information you provide to us and the www.the-upperhand.com relies solely on your statements regarding your personal information. The personal data you provide during your registration as a Member, our Company processes them exclusively for the purpose (a) of creating your Account through which you can track the progress of your order, the history of your transactions, etc. (b) to communicate with you regarding the transactions between us and (c) to send to you the information you have provided us with information, advertising and promotional material regarding the products and services of our Company, including its collaborations with third parties. Regarding the collection and processing of your personal data, the terms and provisions of the Privacy Policy of www.the-upperhand.com apply.

2. Your Account
The information entered during your registration as a Member must be complete, true and up to date. In case of registration of a legal entity as a Member, the name of the contact person as well as the full name of the legal entity must be mentioned. In case of change of data, the Member is obliged to inform immediately about his new data so that it is always complete and true. By registering in accordance with the above, you give your explicit consent to the collection and processing of your information under these Terms of Use, which Terms and Policies you declare that you have read, understand and fully and unconditionally accept. You may at any time withdraw your consent to the collection and processing of your personal data that you have provided to us in accordance with the above, a member can be deleted by sending a relevant e-mail to info@the-upperhand.com . You may, at any time, access your data, or you may at any time request the immediate deletion or correction of your data, their temporary non-use, freezing or non-transmission, following the same shipping procedure as the above e-mail to us. In any case, your details are kept by our Company only for as long as you are a registered Member of www.the-upperhand.com . Your personal data is not disclosed to any third party and is managed exclusively by our company.
All your personal information, which is collected through the special electronic form of www.the-upperhand.com are the absolutely necessary for the performance of the above services and your registration indicates your full consent.

C. SUBSCRIBE TO NEWSLETTER

Your subscription to our Company newsletter is of your choice and is not a mandatory procedure for making a purchase from our Online Store.
Your registration in the Newsletter Service of our Company is completed by entering your e-mail address (e-mail) in the corresponding field on our page. Upon completion of your registration, you give us your explicit consent to send you information and promotional material of our products, as well as related advertising messages. For the protection of your personal data, please refer to the relevant link.
The website www.the-upperhand.com is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP’s (Internet Service providers) to deliver them. Newsletters can end up in the spam folder, so please check regularly that they are not stored there. In case, you wish to no longer receive informative newsletters or you wish to unsubscribe from the news submission system of our website, you can inform us using the contact form of the Website or through the corresponding link that appears in the informative e-mails you receive.

D. PURCHASE THROUGH THE ONLINE STORE

1. ORDER
1.1 Completion – Order Confirmation
Use the categories in the main MENU of our page, navigate to it and find what you are looking for.
Check the products in the shopping basket by clicking on the cart icon which is located in the top right part of the website. You can use the “X” button to remove products from your basket before completing your order.
Click on the “PROCEED TO CHECKOUT” button to complete your purchase. You can pay in one of the ways listed below.
The prices listed on our products include V.A.T. and are considered final.
Shipping costs are as follows:
– In Greece (with the company Geniki Taxydromiki):3 euros
– Within European Union (with DHL): 12 euros
– Outside EU:It varies between 13 to 33 euros

For orders over 220 euros, shipping is free of charge.

Immediately before you take the last step to complete your order, you will be automatically informed that by submitting your order you have the obligation to pay the amount corresponding to it. If you agree, you complete the order and then submit it to our online store. By submitting your order, you guarantee that you have legal capacity, i.e. you can enter into binding contracts in your name and that, at the time of drawing up the contract, you are not under the status of error, fraud or threat. We know that our website is not intended for minors and therefore adults are required by law to protect underage internet users who may have access to our website. We take no responsibility for any use of the website by minors and the subsequent purchase of products by them.
Regarding the sales contract between us, it will not be considered that it has been drawn up only when you receive the corresponding e-mail in the e-mail account you have declared as a Member / Visitor, which will notify you that we have received the order, will state the products you have ordered and all the terms of the order. From this point on, you do not need to do anything else until you receive your products.

1.2 Cancellation / Modification of an Order
Cancellation of the order before its completion:
Before placing your order according to the above, you have the option to technically go back (go to the previous step) and remove the quantities of products from your basket that you do not want to order by clicking on the sign «X».
Upon receipt of the product:
(a) Any refusal to receive your products upon delivery by the Shipping Company is equivalent to a withdrawal, a right for the exercise of which apply as below (see the provisions of Section II.D.5). In any case, we inform you that in case of withdrawal at the time of receipt according to the above, www.the-upperhand.com records the event in a special file so the next time you make a purchase from our online store, you will be charged shipping costs, as analyzed below.
(b) Upon receipt of the product, the order is canceled by exercising the Right of Withdrawal in accordance with the provisions of Section II.D.5 below.
(c) In addition, your order is canceled upon receipt of the products or for replacement purposes in accordance with the provisions of article II.D.6 below.
(d) finally after receiving of products, your order is canceled in accordance with the provisions of Article III.B.2 in case you receive a defective product, the wrong product or you never receive it due to loss.

2. PRODUCT DELIVERY
Delivery dates and times: Delivery days are from Monday to Friday from 9 am to 5 pm for Athens, Thessaloniki, Patras. For the rest of Greece and abroad, the delivery times of the respective Transport Company are valid.
Delivery time of products: Without prejudice to what is explicitly defined in these Terms of Use and Transactions if your order is completed by 5 pm from Monday to Friday, the products destined for Attica, Thessaloniki, Patras and other major cities will be delivered within 1 to 2 working days, within 4 working days for Europe, and within 10 working days for other foreign countries. In case your order is completed by submitting it to us after 5pm, the delivery time increases by one working day, according to the above. The above deadlines do not apply during periods of extreme weather events or strikes and in any case of force majeure, which may affect transport and delivery times.
All receipts and deliveries of your orders depend on their availability. We are only responsible for gross negligence and deceit, while in case of delay in delivery of your products, for reasons outside our sphere of influence and control (e.g. stock depletion, extreme weather events, etc.) there will be any delay or inability to fulfill , we will contact you to ask if you want us to deliver the order without the product that is delayed or not available, or to suggest you an alternative, or to inform you about the delivery time of the product that is not immediately available. In case you are not satisfied with our offer, you have the right to cancel the order in part or in full and we will return any money you have paid, in any case to give you the alternatives available to our Company. In case of delay you can contact our Company by email: info@the-upperhand.com where you can declare your withdrawal in whole or in part of the order.

3. SHIPPING COSTS
The courier company we work with is Geniki Taxydromiki for Greece and DHL for worldwide orders.

– In Greece (with the company Geniki Taxydromiki):3 euros
– Within European Union (with DHL): 12 euros
– Outside EU:It varies between 13 to 33 euros

For orders over 220 euros, shipping is free of charge.

4. PAYMENT METHODS

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

4.1 Cash on Delivery Method.
Payment upon receipt of the order. When the employee of the courier company comes to your place to deliver your products to you, you pay in cash the value of your order. The cost for the cash on delivery service is 4 Euros.

4.2 Payment by credit card.
We accept credit cards or/and cash cards. Your transactions in our online store are protected by top online security systems, which guarantee a secure trading environment in more than 500 of the world’s largest companies. Fill in all the required fields (card number, expiration date, CVC) on the order form. The www.the-upperhand.com processes your card details exclusively for the completion of the transaction between us, i.e. the repayment of the products you have purchased from our online store. The processing of your personal data is governed by the Privacy Policy and the Cookies Policy of www.the-upperhand.com .

4.3 Payment via PayPal.
Payment with PayPal is made under the strict terms of transactions imposed by PayPal.

5. WITHDRAWAL

According to Law 2251/1994 as amended and in force, you have at your disposal a period of fourteen (14) calendar days, to withdraw from the purchase that you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back. The above deadline of fourteen (14) calendar days for the exercise of the right, starts from the next day that you or a person you may indicate to us as responsible for the receipt of your products (other than the carrier) acquire physical possession of purchased goods. In case, you have ordered more than one goods with one order and which are delivered separately, the deadline for exercising the right of withdrawal according to the above starts from the next day that you or any person you indicate to us as responsible for receiving the products (other than the carrier) acquired the physical possession of the last good.
You must return the products to be returned, with the official document of their purchase, in the same condition in which you received them, without the products being unsealed or their packaging has been violated or used. A condition also for the return is that their storage conditions have been observed. The return is accepted only if any amount charged to the Company for the shipment of the products as well as the shipping costs for their return have been previously paid.
In order to exercise the right of withdrawal, you must, before the expiration of the exercise period in accordance with the above, inform us of your decision to withdraw from the Sales Agreement that we have concluded, with a clear statement (e.g. letter) which will send by mail to info@the-upperhand.com or by filling in the ATTENDANCE WITHDRAWAL FORM (you will find it at the end of the text) and sending it (print it or attach it) according to the above. The use of the attached Form is not mandatory. However, we provide you with the opportunity through our website www.the-upperhand.com to complete and submit electronically the WITHDRAWAL FORM or any other clear statement. With the electronic submission of the Withdrawal Form, www.the-upperhand.com will send, without delay, to your email the confirmation of receipt of your withdrawal. It is expressly agreed that your notice of exercise of the right of withdrawal is deemed to have reached us on the next business day following the sending to us of the Withdrawal Statement in accordance with the provisions hereof.
In case of exercise of the right of withdrawal in accordance with the above, you must return to us (at the address listed here) the product from the purchase of which you withdraw immediately – unless we have agreed to receive it from you in case of withdrawal-, without undue delay and in any case within fourteen (14) calendar days from the day on which we received the announcement of your decision to withdraw from the Contract in accordance with the provisions hereof. The deadline is considered to be met if you return the goods before the end of the 14 day period.
If you withdraw from any of your purchases as defined herein, we will refund all the money we received from you including any shipping costs (excluding additional costs due to your choice to use other delivery methods) without prejudice to what is explicitly defined below. The refund will be made immediately, without undue delay and in any case no later than ten (10) days from the date that www.the-upperhand.com will receive the products you returned in accordance with the above. The refund is made by crediting your bank account which will be notified to www.the-upperhand.com when exercising the right of withdrawal. In any case, no fees will be charged for such refunds.
We have the right to delay the return of your money until we receive back the goods from the purchase of which you return to the same good condition in which you received them. In case of withdrawal according to the above, it is clarified that any products that you have bought with a discount due to the purchase of the product from which you withdraw, you must return them together with the main product from whose purchase you withdraw, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is generated for us.
You acknowledge and agree that it is your responsibility if there is a reduction in the value of the products you return, which (reduction) occurs as a result of the management of these products by you, other than that which is necessary to determine the nature and properties of products. It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents. www.the-upperhand.com does NOT receive products that are returned upon your departure and which have dirt, damage, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

6. PRODUCT REPLACEMENT

The best way to exchange a product is to return it within 15 calendar days and place a new order.  The return of the products in order to replace them is not an act of withdrawal on your part and therefore the provisions of Article 5 hereof do not apply. For returns within Greece the charge is 3 euros, as long as you use the transport company that we will suggest to you. For returns from abroad, the return costs are borne by the customer.

III. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES

A. RESPONSIBILITY OF THE USER OF THE WEBSITE AND CONSUMERS OF THE ONLINE STORE.
1. Exclusive Liability of User / Consumer.
You are solely and exclusively responsible for the lawful use of the Website and the Online Store and you are obliged to refrain from any illegal acts and abusive behavior as well as from the adoption of illegal practices and practices of unfair competition.
Participation as a member is possible only for natural or legal persons with full legal capacity. Minors (persons under 18 years of age) are excluded from acquiring the status of Member.
You are solely responsible for the legality and correctness of the Information and Data you provide to www.the-upperhand.com , which the Company has no responsibility or obligation to control, unless this is imposed upon it upon complaint or by law.

2. Prohibited Uses
You may not use the www.the-upperhand.com Website and online store to post, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, obscene, unchaste, reinforcing or expressing racial, ethnic or other discrimination or may cause harm to third parties in any way.
Any action or omission of yours is prohibited (a) infringes any patent, trademark, trade secret, copyright or other proprietary right of both www.the-upperhand.com and third parties, (b) contains viruses or other software which may cause interruption, damage, destruction or obstruction of the operation of any software or cause damage to the reputation and reputation of the Company of its Affiliates and Affiliates and / or other users / Members / consumers, or may violate any personal or other data of users / members / consumers of this Website / Online Store.
In addition, it is prohibited:
(a) Any access to or attempted access to information and data (including personal data) circulated through the Website and for which you have no authority or authority to use.
(b) Access to our Online Store in order to create or produce a product or service that competes with our products / services.
(c) The facilitation in any way and by any means of third parties to gain access to the Data provided to www.the-upperhand.com by its Members.
(d) Any form of Software piracy, hacking and / or eavesdropping, copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of data production work (including personal data) and information, including of the content and material (photos, graphics, texts, etc.) of the Website.

B. RESPONSIBILITY of www.the-upperhand.com
www.the-upperhand.com has against you all the obligations provided in the Civil Code for the seller. Especially in case of defect of the product we sell you can (a) request its repair without your charge, unless this is impossible or requires disproportionate costs or (b) its replacement with another or (c) withdraw following the procedure that exists (link). The above obligations of our Company cease in case the defect has been caused by you, or the product that is returned has dirt, damage, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to determine its suitability. , or in the narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legal documents and receipts. You must exercise your above rights within fifteen (15) calendar days from the receipt of your products, and this deadline starts from the day of receipt and in any case within it you must have returned the product to us.
In case of loss of the product, you have the right to withdraw its purchase and we will refund any money you have paid for their purchase.
In this case you should follow the procedure as described below.
In case we have executed your order incorrectly (wrong product, price, etc.), you must inform us immediately at the following contact details:  Email: info@the-upperhand.com
We further inform you that the risk of loss or damage to the products is borne by www.the-upperhand.com until you or a third party who you designate as responsible for receiving the products on your behalf (other than the carrier) has acquired physical possession of the goods , so this risk is transferred to you.

3. Limitation of Warranties – Liability
www.the-upperhand.com always acts in good faith and within the framework of what is provided by law and these General Terms. It has therefore taken and continues to take all necessary technical or other measures and to make every effort to (a) ensure that the Website and the online store operate smoothly and properly without problems, interruptions, delays, errors or mistakes, (b) the data / information transmitted and transmitted through this website on the one hand should not be altered and on the other hand should be protected by backing up, as the security systems of this website are subject to restrictions, (c) the technology used by itself or the servers through which our online store is made available to Users to not contain viruses or other harmful components or software programs, however www.the-upperhand.com DOES NOT PROVIDE RELATED WARRANTIES to all of the above and is not obliged to compensate you, in case you suffer any damage for the above reasons.
In addition, www.the-upperhand.com provides no guarantee (a) for the suitability, effectiveness, adequacy of its products in relation to the purpose for which you intend it and (b) for the correct and proper execution of the transaction obligations of other Users of its website and services.
www.the-upperhand.com makes reasonable efforts for the maintenance and availability of its content. Nevertheless, users accept that www.the-upperhand.com has the right to modify and / or temporarily or permanently suspend all or part of the website with and / or without notice to users, as availability may be affected by users’ equipment, other communications networks, large numbers of people trying to use the site at the same time or for other reasons. Therefore, www.the-upperhand.com does not bear any responsibility for any kind of damage (positive, negative, negligent, intra-contractual or other) resulting from the inability of users to access it, the termination of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors.
www.the-upperhand.com is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website . Also www.the-upperhand.com has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.
Apart from what is explicitly defined herein, www.the-upperhand.com has no civil, criminal, or other liability to you and / or any third party, drawing any rights from you, in the event that any of the above, in the use of services and / or products of this online store suffer direct, indirect, incidental, consequential financial or other loss, lost profits due to: (a) errors, omissions, technical glitches, malfunctions or malfunctions of the telecommunication networks, the Internet, (b) the permanent or temporary cessation of operation of the website or certain services thereof and / or the cessation of the provision of certain products through the online store, (c) facts, situations, actions, acts and / or omissions of www.the-upperhand.com or third parties including other Users for which www.the-upperhand.com does not provide guarantees and has no obligation in accordance with the provisions hereof, (c) information and other content that may be published and disclosed by third parties.
www.the-upperhand.com reserves the right to deliver the products in cases of force majeure where as an event of force majeure is considered any act, event, inability to perform, omission or accident that is not subject to the control of both ours and the average public. indicative and not restrictive social unrest, insurrection, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, earthquake, earthquake, epidemic, pandemic, inability to use iron, inability to use public or private telecommunications networks, strike, etc.
www.the-upperhand.com reserves the right at any time to temporarily or permanently suspend the operation of all or part of it for reasons of maintenance or upgrade or for any reason.
www.the-upperhand.com can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.
The Website may contain links to other websites. www.the-upperhand.com in no way should be construed as endorsing or accepting the content or services of other websites that may be linked through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services . In addition, www.the-upperhand.com bears no responsibility for any non-availability of these websites, their policy on the protection of your personal data, the quality and completeness of their information and services.
www.the-upperhand.com does not control and does not carry out any precautionary control of the content and information published and communicated by third parties and is not responsible for them.
www.the-upperhand.com is only responsible for fraud and gross negligence, in case of your damage from information provided by www.the-upperhand.com or services provided through the website.
www.the-upperhand.com has the right to temporarily or permanently exclude a member at any time and without stating the reasons, ie to cancel / delete / block the access and / or participation of a member (temporarily and / or permanently) without any claims against www.the-upperhand.com. It goes without saying that this member is prohibited from becoming a member of www.the-upperhand.com again with the same or other information unless www.the-upperhand.com expressly consents to it. For this purpose, the member agrees www.the-upperhand.com to keep his personal data in his system in order to be able to identify any subsequent registration attempt. The above applies in particular (but not exclusively) in case of violation of the terms of use by the member which in their entirety are recognized and agreed by the member as essential, in case of request by any Authority, Court, in case of termination by a third party rights holder against member.
www.the-upperhand.com reserves the right at any time, unjustifiably and without compensation to terminate or pause the provision of its services and / or its operation permanently or temporarily without subject to any obligation to inform members in advance. www.the-upperhand.com is only liable for direct damages, which arise due to deceit or gross negligence of www.the-upperhand.com. Without prejudice to mandatory provisions, the liability of www.the-upperhand.com for direct damage due to slight negligence, regardless of legal reason, is expressly excluded. The liability of www.the-upperhand.com for indirect or consequential damages is completely and explicitly excluded – regardless of the reason.

IV. INTELLECTUAL PROPERTY RIGHTS

All content of the websites of this website, including images, graphics, photos, drawings, texts, services and products are the intellectual property of www.the-upperhand.com and are protected under the relevant provisions of Greek law, European law and international conventions and treaties. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of www.the-upperhand.com give its written consent. The names, images, logos and insignia that represent www.the-upperhand.com and / or its online store and / or third parties contracted with them as well as their products or services, are the exclusive trademarks and insignia of www.the-upperhand.com and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and display on websites should in no way be construed as a transfer or assignment of their license or right of use.

V. PERSONAL DATA PROTECTION

The management and protection of your personal data is governed by the terms of your Privacy Policy and Cookies Policy and the relevant provisions of both Greek and EU and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority. For your information about your personal data, the processing they receive from www.the-upperhand.com and its purposes, the recipients of this and other related information concerning their protection and security, please follow the relevant link.

VI. SECURITY
1. Customer Identification
www.the-upperhand.com recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the www.the-upperhand.com e-shop is achieved by the following methods: The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password) , who provide you with absolute security access to your personal information every time you register them.

2. Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to www.the-upperhand.com is confidential and we have taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided . Indicative:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications. www.the-upperhand.com does not disclose the details of the customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or a decision of another public authority. In case www.the-upperhand.com uses third parties to support its systems, it takes care to ensure confidentiality. For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.

VI. FINAL PROVISIONS

A. FINAL TERMS
These General Terms constitute the final and unique terms in force regarding the provision of the Service by the Company to the User and abolish any pre-existing terms, previous contracts and arrangements, written or oral between the Company and the User regarding the use of the Service

B. RESIGNATION
No delay, negligence or tolerance of the Company in the imposition of compliance with this term by the User, does not constitute a waiver or harm provided in this right. If any term wanted by the competent Court is judged by the Authority as invalid and therefore inapplicable, this term will not invalidate the remaining terms hereof, which will remain in full force.

C. INVALIDITY OF TERMS
In the event that any part of the present is declared invalid or determined by a court decision, this invalidity will not affect the validity of the remaining part of the present, which will remain valid as if these General Conditions had been executed with their invalid part deleted. The Company will seek to replace any invalid term, with a new valid term, the result of which will be the closest equivalent to the one that was canceled.

D. APPLICABLE LAW – JURISDICTION
Any dispute between the parties regarding the application, interpretation, invalidity of terms of the contract, the existence or non-existence of rights and obligations of the parties to the contract or tort, is interpreted in accordance with Greek law and falls under the exclusive jurisdiction of the competent court. of the city of Athens, under whose jurisdiction the parties submit from today voluntarily.

E. COMPLAINT TREATMENT POLICY – CUSTOMER SUPPORT AFTER SALE
(Article 4 of Law 2251/1994)
www.the-upperhand.comcomplies with the Code of Ethics of the Hellenic Electronic Commerce Association (Greek eCommerceAssociation- GRECA) which sets out the minimum rules of professional ethics and ethical conduct that must be observed both towards the consumer and between the various companies that sell products / services through digital channels is published by this website and you can read it HERE.
MODEL WITHDRAWAL DECLARATION FROM THE REMOTE CONTRACT
TO: The private limited company with the name “ THE UPPER HAND Single Private Limited Company” and the distinctive title “ THE UPPER HAND”, based in Glyfada Attica on 7 Ious Street, in Greece ( Tax ID: 801448119 / Tax Office Glyfada). I, the signatory, ……………………………… .. (Name) ……………………………… (Surname) of ……… .. ………….., inhabitant …………………………………… ……. (Street / Number) ………………… (Postal Code) …………………………. (City), telephone ……. …… …., Fax ……………………… .., e-mail …………………………………………, I declare and announce hereby that I withdraw unjustifiably from the no. ………………… ../.… /…. / …… contract of sale of the following goods with the Company, which I cancel.
I also declare responsibly that:
– I exercise the relevant right of unjustified withdrawal and return of the products within fourteen (14) calendar days from their receipt.
– That the products and their packaging are in their original condition and have not been unpacked, used, or suffered any damage or damage.
Date:… ../ …… / 202…
I wish the credit of the amount to my personal Account that I keep in ……… ..
I wish a refund in accordance with the General Terms of Use.
Τhe Declarant and The Withdrawer

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(Signature)
* is only signed if this document is served on paper